About Items return

After order confirmation, we do not accept cancellation or goods return.

However, if there is any quality problem with the item, please contact us within 3 days. We will arrange a goods return or a replacement for you.
Please be noted that, we will not accept goods return or replacement due to customer's personal preferences.

BRAND OFF SHOPPING MALL HONGKONG
Office No,1001, On,10/F, Tower 1,Silvercord,No.30,Canton Road,Kowloon, Hong Kong

About replacement

In case if the product quality is different from the product specification, or the goods are wrongly delivered, we will compensate for the postal fee for the replacement procedures and proceed the replacement request immediately.

Payment method for goods return

Please be noted that we do not accept return or replacement request due to customer's personal preferences.

Notes on goods return and replacement

4. We do not accept return and replacement under the following circumstances:

  • Goods that have been delivered for more than 4 days.
  • Goods that are unsealed.
  • Goods that are dirtied or damaged by customers.